Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years

  • Roadside Assistance for smart is now also covered by the RAC
  • Contract extension continues the partnership that has been running with Mercedes-Benz Cars UK since 2017
  • Complimentary UK and European Roadside Assistance for three years standard with new Mercedes-Benz and smart vehicles
  • Coverage ensures customer peace of mind 24 hours a day, 365 days a year

Mercedes-Benz Cars UK has extended its Roadside Assistance provision with the RAC for a further five years. With immediate effect, the breakdown specialists will now also look after the smart road assistance programme, ensuring support for customers 24 hours a day, 365 days a year.

Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians.

The RAC will always work to ensure that Mercedes-Benz and smart customers are kept mobile with a courtesy car when required.

Sally Jones, Customer Services Director, Mercedes-Benz Cars UK said: “Our customers are at the centre of everything we do, which is why we’re completely committed to keeping Mercedes-Benz and smart customers mobile at all times.”

RAC managing director of Business Roadside Phil Ryan added: “We are delighted to be both renewing and extending our relationship with Mercedes-Benz Cars in the UK. Its customers rightly expect a first-class, ‘complete peace of mind’ roadside assistance service, something we are committed to providing via our skilled technicians and our industry-leading breakdown technology. The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service. We are also very pleased that smart customers will now be able to benefit from this strong partnership for the first time.”

All new Mercedes-Benz and smart models come with comprehensive and complimentary UK and European Roadside Assistance coverage for three years. This is automatically renewed for a year, up to a maximum of 30 years, upon the completion of a service by a Mercedes-Benz or smart retailer. Mercedes-Benz Approved Used cars and smart approved used cars both benefit from 12 months’ Roadside Assistance, which is again renewed upon completion of each service.

ENDS

For more information please contact:

Debbie Hull
Communications Director
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 301313
M: +44 (0) 7841 451444

Andrew Dean
PR Manager
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 245295
M: +44 (0) 7789 942898

Rachel Goodwin
Senior Press Officer
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 245932
M: +44 (0) 7342 066776

Sheena Hamilton
Senior Press Officer, Brand and Lifestyle
Communications
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 301330
M: +44 (0) 7769 640719

Jo Watkins
Digital Press Officer
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 301115
M: +44 (0) 7834 198747

Kate Price
Press Fleet Coordinator
Mercedes-Benz Cars UK Ltd.
T: +44 (0) 1908 245348
M: +44 (0) 7850 063396

 

About Mercedes-Benz Cars UK
Mercedes-Benz Cars UK is the sales and marketing organisation responsible for all Mercedes-Benz Cars and services in Britain (including smart). 

As well as selling cars, parts, and service, the company runs Mercedes-Benz World at Brooklands – a brand experience centre in Weybridge, Surrey.  Mercedes-Benz World has welcomed over three million visitors since it opened in 2006.

The Mercedes-Benz UK group of companies directly employs over 4000 people, and 11,000 at independent retailers. Over 500 Apprentices have passed their professional qualifications at the company’s in-house Training Academy. The UK is also home to Mercedes-Benz High Performance Powertrains and the Mercedes-AMG Petronas Motorsport Formula 1™ team.

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Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years

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Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years

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Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years

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